GENERAL & RETAILER INFO:
Q: What is your return/refund policy?
A:Please return the item to the return address below with a note stating you would like an exchange or refund. Goods purchased can be returned in their original condition within ten (10) days of receipt for a full refund, or within 20 days of receipt for an exchange.
405 Tarrytown Rd Suite # 1537
White Plains , NY 10607 UNITED STATES
Q:How long will it take for my package to arrive?
A:Orders are shipped within 1 to 2 business days and estimated to arrive 2-9 business days.
Q: I need to make a change to my address, how do I do so?
A: Changes to your shipping address must be e-mailed to us immediately. E-mail [email protected] with your order/transaction number and your updated shipping address. We recommend that all address changes be sent by 11:00am EST before our shipping department begins to process all orders.
Q: Do you ship INTERNATIONALLY to countries outside of the United States?
A: Yes, we do ship to most international countries outside of the United States. International rates will differ from each Country.
Q: Who manufacturers your hats and/or apparel?
A: Our manufacturing sources are confidential. Sorry, we do not share this information.
Q: Do you have a flagship store?
A: We used to have one located in the lower east side of Manhattan near the bowery. You can find more information here.
Q: I am interested in carrying ATSLOPES in my store, how can I setup a wholesale account?
A: Please email us at ([email protected]) and include your store info, years in business, photo(s), website (if available), and your general brand stock list and we will get back to you as soon as possible.
Q:Do you design for other companies or agencies?
A: We design our own graphics and frequently work with outside clients. To discuss your project and our freelance rates, please email: [email protected].
Q: Do you sponsor skateboarders or athletes/musicians ?
A: Yes, please send any relevant videos or information to [email protected]